How do I pass on any feedback or raise a complaint?

If you have a complaint, please contact us at

After receiving the correspondence we will:

1. Send you an email acknowledging your complaint and asking you to confirm or explain any additional details that may be needed. You can expect to receive our correspondence within 7 days of us receiving your complaint.

2. We will then, within 14 days of your complaint being received, send you a detailed written reply including our suggestions which we hope will resolve your complaint. The letter will contain all options available to you whether you are satisfied or unsatisfied with the handling of the Complaint.

3. If we have to change any of the timescales above, we will let you know and explain why.

We may decline to consider complaints that are made more than six months after the user became aware of the cause of complaint.

The details for the Legal Ombudsman are as follows:

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Tel: 0300 555 0333